Site Support FAQ's
This FAQ is directed towards individuals who are at a Thingery site and need assistance immediately.
Inventory and Member Login
Please see the MyTurn support page for all questions related to using and accessing your online account. This includes reservations, billing and account information.
Issues with Check-in/Check-out Kiosk
Please proceed with borrowing the items. Email the Thingery at info@thethingery.com to report the iPad issue and notify us of what you’ve borrowed.
The Thingery does not provide batteries for any battery-operated equipment. Please be prepared to purchase batteries for the item you’ve borrowed and take the batteries with you when you return the item.
Check that your login/password are correct. If the problem persists, call or email us. Outside of support hours, see recommendation for #1.
Call or email us to verify your membership is valid and we have a credit card on file. Outside of support hours, see recommendation for #1.
Site & Usage Policies
Items marked with a blue sticker or items needing maintenance should be placed in the “Check-In” counter at the back of the room. The Thingery team needs to perform a safety check before the item can go out again.
The Thingery continually monitors the quality of our inventory. When evaluating an item, we accept standard wear-and-tear. Any wear that exceeds this damage will be charged to the member.
The Thingery does not provide batteries for any battery-operated equipment. Please be prepared to purchase batteries for the item you’ve borrowed and take the batteries with you when you return the item.
The Thingery does not monitor any disposable items (ex, glue stick for a glue gun) and advises you to purchase replacement items for your item and to take them with you upon the item’s return.
Need Further Assistance?
Email: info@thethingery.com
Phone: 1-800-208-0306