Site Support FAQ's

This FAQ is directed towards individuals who are at a Thingery site and need assistance immediately.

Inventory and Member Login

Please see the MyTurn support page for all questions related to using and accessing your online account. This includes reservations, billing and account information.

MY TURN SUPPORT PAGE

Issues with Check-in/Check-out Kiosk

Please proceed with borrowing the items. Email the Thingery at info@thethingery.com to report the iPad issue and notify us of what you’ve borrowed.

The Thingery does not provide batteries for any battery-operated equipment. Please be prepared to purchase batteries for the item you’ve borrowed and take the batteries with you when you return the item.

Check that your login/password are correct. If the problem persists, call or email us. Outside of support hours, see recommendation for #1.

Call or email us to verify your membership is valid and we have a credit card on file. Outside of support hours, see recommendation for #1.

Site & Usage Policies

Items marked with a blue sticker or items needing maintenance should be placed in the “Check-In” counter at the back of the room. The Thingery team needs to perform a safety check before the item can go out again.

For lockered items, please check the box on the check-in screen if they need maintenance or are damaged.

The Thingery continually monitors the quality of our inventory. When evaluating an item, we accept standard wear-and-tear. Any wear that exceeds this damage will be charged to the member.

The Thingery does not provide batteries for any battery-operated equipment. Please be prepared to purchase batteries for the item you’ve borrowed and take the batteries with you when you return the item.

The Thingery does not monitor any disposable items (ex, glue stick for a glue gun) and advises you to purchase replacement items for your item and to take them with you upon the item’s return.

Need Further Assistance?

Email: info@thethingery.com

Phone: 1-800-208-0306

Sign up for our newsletter to get the latest on what’s happening with The Thingery.

"Our dream is that every community, no matter its size or location, has access to a Thingery that provides its members with the equipment they need to pursue their passions.”

Arrow-up