Frequently Asked Questions
for
Collingwood Village

This FAQ is directed towards individuals who are interested in joining the Thingery at Collingwood Village site.

Site Location

Our site is located in the lobby of the Wessex Gate Building (3408 Crowley Dr, Vancouver, BC) and is accessible for all registered residents of the Concert Properties’ Collingwood Village buildings.

Follow the stairs to the left up to the laundry room and you’ll see the door for the Thingery.

Each Thingery is self-service, members use our app to gain access to the site and use our self check-out system to borrow equipment.

We monitor each site 24/7 using our custom access control system. We also hire a local manager in each region we operate in to do weekly maintenance and equipment servicing.

Registration and Access

The Thingery at Collingwood Village is open Monday – Sunday, from 7 AM – 9 PM.

Email and phone support is available Monday – Friday, 9 AM – 5 PM.

All residents (18+) of Collingwood Village are welcomed to register to become a Thingery member.

Please follow our Rules and Borrowing Policy and do not permit any non-members access to the Thingery site.

  1. Follow this link and register to become a member, REGISTER NOW
  2. Once you’ve completed the registration form, our team will verify you as a resident. Applications received before 12 noon, will be processed by the end of the next business day. Any applications received on non-business days, will be processed the next business day.
  3. Once access has been granted, you’ll receive a notification in your inbox from the Thingery team. You can now use your regular building fob to access the Thingery site in the Wessex building.
  4. Use your online account to reserve equipment and visit the site to check out items.

Thanks to the support of Concert Properties, there is no cost to become a member of the Thingery at Collingwood Village site.

Inventory

While it is free to become a member, The Thingery will charge users for any items that are returned late or damaged.

Late Fees – $1/day for every item borrowed.

Damage & Replacement Costs – The Thingery continually monitors the quality of our inventory. When evaluating an item, we accept standard wear-and-tear. Any wear that exceeds this damage will be charged to the member.

The Thingery at Collingwood Village has over 65 items that users can borrow. Check our our inventory page here to learn more.

Reservations are only available to registered members of the site.

Once registered, please visit this resource page to learn more about how to make reservations.

We’re always looking for feedback from our users, please emails us at [email protected] with any inventory requests.

We love donations and appreciate your interest. Visit our donation form here and we’ll get back to you with additional instructions on how to donate.

Please do not dump equipment outside the Thingery site.

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"Our dream is that every community, no matter its size or location, has access to a Thingery that provides its members with the equipment they need to pursue their passions.”

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